At LuckyShroom, we strive to provide high-quality products and a smooth shopping experience. Please review our return policy carefully before placing your order.

 

Eligibility for Returns

We accept returns or replacements only under the following circumstances:

• The item arrived damaged during shipping

• The item is defective

• The wrong item was sent due to an error on our side
  
  To report a damaged or defective product, you must contact us within 48 hours of delivery and include:

• Your order number

• Clear photos of the product

• Photos of the packaging

• This allows us to assess the issue and resolve it quickly.
  
  Non-Returnable Situations
  We do not accept returns or refunds for the following reasons:
   

• Change of mind or buyer’s remorse

• Misreading or not reviewing the product description

• Incorrect size assumptions when product dimensions are clearly listed

• Ordering the wrong item

• Gift misunderstandings or purchasing error

• Customised or Personalised Products

• Customised or personalised products are non-returnable and non-refundable, unless they arrive damaged or defective.
  
  All product descriptions include relevant details and dimensions to help customers make informed purchasing decisions.
  
  Return Process
  To initiate a claim, please contact our customer support team at: luckyshrooom@gmail.com
  Include your order number, a description of the issue, and any required photos. If the claim is approved, we will provide further instructions.

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• Refund to the original payment method

• The appropriate resolution will depend on the specific situation.
  
  Shipping Costs

• Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.

• Original shipping costs are non-refundable.
  
  Contact Us:
  If you have any questions regarding this policy, please contact our customer support team at: luckyshrooom@gmail.com
  
  Thank you for shopping with LuckyShroom.

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Product Disclaimer – Flathead Watch

Please note the following regarding the Flathead Watch and its associated components:

• 3D-Printed PLA Case:

• The case is made from PLA, a non-toxic and biodegradable material. While safe for regular use, PLA begins to deform at temperatures above 60°C (140°F). For this reason, the watch box should not be exposed to direct sunlight for extended periods or left inside hot vehicles, as this may result in warping or permanent shape changes.

• Velcro Strap:

• The included Velcro strap is subject to natural wear and tear over time and may degrade with regular use.

• Titanium Case:

• While titanium offers strength and lightweight properties, it is not scratch-proof or indestructible. Surface scratches and marks may still occur under normal use.

• Anodized Finishes:

• If your watch includes an anodized titanium case, the anodization provides a thin protective layer that enhances scratch resistance. However, this layer is not permanent and may wear over time. The anodizing process can also result in minor variations in color, and shades may differ slightly from product photos.

• Sapphire Crystal:

• The watch face is made of sapphire crystal, known for its scratch resistance. However, it may still crack or shatter under extreme impact or pressure. This watch is not designed for diving or extreme environmental conditions.

• The Flathead watch is rated to 4.5 Bar. However, repeated or excessive use of the buttons can cause wear to the rubber gaskets over time, which may reduce the watch’s water resistance. For this reason, we strongly recommend removing the watch during swimming, showering, or any water-related activities.

• Image and Color Variance:

• Product photos shown on the website were taken under varying lighting conditions. As such, actual colors may differ slightly from those shown in images.

• Casio Module Disclaimer:

• This product has no affiliation with Casio. As such, no warranty is offered on the internal modules. All watches are subjected to rigorous quality control testing to ensure full functionality prior to shipment.

By purchasing the Flathead Watch, you acknowledge and accept the above characteristics as part of the product design.

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